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Terms and Conditions for Independent Tours Tauranga

The following are the terms and conditions when booking a tour with Independent Tours Tauranga.  When you make a booking through this website you agree to all booking conditions and standard terms of trade.

Pricing:

All quoted prices are in NZD and include GST of 15%. These prices may change at any time. Independent Tours reserves the right to pass on any increases until full payment has been received. When making a booking please complete the booking form accepting on behalf of all your party the terms of these booking conditions.

Payment:

You are hiring the van and driver for the day and the costs for this are stated on the website. Unless quoted, your tour price does not include entry fees and lunch. Payment for your selected tour will be via Paypal and an Invoice will be sent to you upon acceptance of the quote. After payment is received your tour will be confirmed and details of our meeting point will be sent to you.

​Tour Booking Cancellations:

Cancellation at least 14 days prior to departure, 100% refund

Cancellation between 14 and 7 days prior to departure, 25% refund

Cancellation less than 7 days prior to departure no refund

Refunds:

In the unlikely event that we are unable to provide your tour through our own fault (excluding acts of nature, terrorism and war) you will receive a full refund. If your ship is unable to arrive into Tauranga Port for any reason you will receive a full refund.

Changes to your tour:

In some cases the tour may be affected by adverse weather or road conditions and in these instances alternative destinations and activities of a similar nature will be offered to you. Changes made by operators of attractions and activities we visit are outside our control but we will endeavour to minimise any disruptions of this type which may occur. Should you choose to shorten the tour for any reason then no refund is payable for any unused portion of the tour.

Timings:

We have carefully planned our tours to return you to the ship in plenty of time before departure. When you make your booking online, the time of the tour will be advised to you and these are adjusted to suit the ships ETA and ETD. Should the ship change its time in port you will be advised of any changes to the tour start and end times by email. 

 

If you are unable to re-join the ship for any reason before it departs the port, Independent Tours Tauranga will assist in arranging suitable transfers to the next port of call for you to re-join the ship, but we will not be liable for any costs incurred. We advise all travellers to take out their own travel insurance to cover such incidents.

​​Liabilities and Guarantees:
Nothing in these Terms and Conditions is intended to be inconsistent with consumers' rights under the Fair Trading and Consumer Protection Acts.  If there is any inconsistency then the Act shall prevail. To the maximum extent permitted by law we shall not be liable for any loss or profits or any consequential, indirect or special loss, damage or injury of any kind whatsoever suffered by you arising directly or indirectly from any breach of contract or negligence by us. Our liability for any loss, damage or injury to you shall not in aggregate exceed the contract price of the goods or services.

 

Privacy:
We will only provide your personal information to other parties if it is necessary to do so to complete the transaction or if we are required by law to do so.  We will not supply any personal information to marketing and/or research companies or agency. Under the Privacy Act 1993, you have the right to ask to see the information we hold about you.  If any of it is incorrect then we will amend it at your request.

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Governing Law:
Any agreement arising between us shall be interpreted and governed by the laws of New Zealand.  Any disputes arising under the agreement or related to this site shall be dealt with by the courts of New Zealand.

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